customer support

24 hour Customer Support Why Businesses Need to Offer 24/7 Customer Support

The rapid dissemination of information has led to more informed customers, which has heightened the level of expectation they have from businesses. In order to present yourself as a customer-centric organization, you need to understand that great customer service and support are not only provided within business hours. Nowadays, what truly matters is your ability […]

online customer support strategy 4 Ideas for Developing a Proactive Online Customer Support Strategy

With the increasing number of stores offering online shopping to customers, a fundamental question which entrepreneurs need to ask themselves is: what does it take to win over customers who have exceedingly high standards and expectations? Always remember that one of the single most important factors which attracts customers to a brand is the ability […]

product promotion on social media How to Use Social Media to Promote your New Product

In the last few years, having a strong social media presence has become fundamental for promoting your business. When launching a new product, how do you make sure that customers choose you over competing businesses? In order to be successful, you need to come up with a social media strategy that promotes your product in […]

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