customer support

problem solving 5 Effective Problem Solving Steps for Businesses

Effective problem solving is vital for delivering great service experience. Customers who get in touch with a business regarding an issue want an instant solution to their problem. While there are conventional ways to solve customer service problems, most of them are time consuming and involve a lot of paperwork which results in customers getting […]

Sales Techniques 5 Psychological Triggers that Can Help You Sell More

Influencing the decisions of your target customers depends primarily on how well you understand them and their needs. While every customer you come across is different, the emotional triggers for most people are essentially the same. If you want to persuade your target audience you need to identify what is important to them. Humans are […]

crisis management 4 Useful Tips for Businesses on Effective Crisis Management

For businesses, maintaining a positive image and reputation matters, at times simple mistakes can cause serious damage to a company’s brand name. This is especially true in the current digital era where customer expectations are high. Facing a crisis is inevitable for all sorts of businesses. Every business experiences crises in one form or the […]

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