Customer service

Business Communication Tips on Making your Business Communication More Interactive

The basic principles of communication you promote within your organization and the way you interact with customers is responsible for strengthening your relationship with them and ensuring customer loyalty. Having a comprehensive communication strategy for different channels is crucial for better interaction. In this regard, understanding the needs and expectations of customers is the first […]

24 hour Customer Support Why Businesses Need to Offer 24/7 Customer Support

The rapid dissemination of information has led to more informed customers, which has heightened the level of expectation they have from businesses. In order to present yourself as a customer-centric organization, you need to understand that great customer service and support are not only provided within business hours. Nowadays, what truly matters is your ability […]

increase business refferals 3 Basics for Boosting Customer Referrals

Referrals are essential for the growth of a business. While existing customers are instrumental to the success of your business, your ability to create new customers will increase sales and drive higher profit margins. A study by Nielsen revealed that 84% of customers occasionally or always act on personal recommendations. Hence, businesses should harness the […]

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