Customer service

Content Marketing The Emerging Trends of Content Marketing

Midway through the third quarter of 2016, the trends of content marketing for the coming year have already been predicted. Strategists around the world have weighed in on the statistics to conclude how drastically consumer behavior has changed in such a short time. To follow the latest techniques, businesses will have to come up with […]

handaling online customers How to Handle Different Kinds of Customers Online

You are likely to come across different types of customers while selling online. In order to deliver great service experience and build a strong customer base, your support team should change their approach while talking to different customers. Catering to the needs of customers involves understanding their expectations and offering them the right kind of […]

behaviour tracking Why Understanding Visitor Behavior is Essential for Your Business

In order to understand your customers, the phrase “walk in the customer’s’ shoes” comes in handy. In the last few years, several innovative tools and techniques have been developed to analyze the behavior of online customers. Live Chat is one of the best ways to learn what online visitors landing on your website want, resulting […]

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