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Maintaining Customer Excellence in Times of Crisis
The world, as we know it, is undergoing a rapid and unexpected change – all due to a pandemic. Uncertain times demand organizational leaders to move quickly and make decisions. This is the case during the ongoing novel coronavirus (COVID-19) global health crisis. With so many moving parts in motion, managers have the difficult task […]
More Than a Lucky Strike: Use Live Chat to Score a Perfect Game
Chances are that you have come across the saying ‘Walk a mile in someone else’s shoes’ a couple of times before. If you take a closer look at the quote, you will realize it is meant to encourage people to see situations or issues from the other individual’s perspective. In fact, as a business, this […]
A Guide: Handling Online Sales Effectively in 2020
Over a relatively short period, e-commerce has become a dedicated revenue stream for many small and medium-sized businesses. Despite the uptick in online shopping, retailers still face numerous issues when trying to deliver a smooth consumer journey. These challenges include but are not limited to slow loading times, uninspiring website designs, unscheduled downtimes and crashes, […]
The Holiday Readiness Guide to Memorable Customer Experiences
Amidst the shopping lists and travel plans, the holiday season provides a golden opportunity to deliver unforgettable customer experiences. For businesses in the retail sector, it all comes down to careful planning and well-executed customer support practices. Multiple teams within an organization must work in synchronization to ensure a rewarding customer experience for all. The […]
5 Effective Ways to Boost Your Brand’s Image
A faltering brand image can be readily identified by the following: ❏ When the brand is incapable of generating customer loyalty for the business. ❏ When the employees are unable to promote the brand’s unique selling propositions (USPs) consistently. ❏ When the company fails to attract and hold on to high-caliber employees. ❏ When other […]