Live chat Blog
Most companies I work with have the social media customer service thing wrong. They typically monitor social channels like Twitter, Facebook and others and react to the comments, trying to respond and fix customer complaints. If all a company is doing is responding to customer complaints, well that is so… 2012! Within the past two […]
How Online Cosmetic Stores Can Provide Better Customer Experience
The dynamics of the beauty care industry have changed over the years, not only do the top notch brands but the newer ones also have online stores so that they can reach out to customers across the globe. Maintaining a certain standard of customer service can be a challenge for any online business, for cosmetic […]
Prospects of Live Chat Support for Telecom Industry
The thriving Telecom Industry caters to countless number of users across the world. Every telecom company has customer support centers to address customers’ concerns and complaints. However a large number of customers complain about delayed response, miscommunication and bad service. Call centers are proving inadequate to satisfy a huge number of telecom users. Technical hitches […]
4 Insightful Ways of Interacting Effectively with Customers
Effective communication is a must have for any business to build long term customer relationships. Businesses should strive towards creating a multichannel communication strategy to ensure seamless access for customers to contact the company regarding any queries or complaints. Effective communication helps to deliver premium customer service, which in turn generates more revenue for the […]
3 Tips for Enhancing Your Brand’s Online Presence
In this digital era, businesses cannot compete significantly unless they have a strong online presence, but creating brand awareness is not an easy task. Cutthroat competition across the global market has made it extremely challenging for businesses to increase their online visibility. Every day customers are bombarded with thousands of advertising messages through television, mobile, […]