Live chat Blog
The Emerging Trends of Content Marketing
Midway through the third quarter of 2016, the trends of content marketing for the coming year have already been predicted. Strategists around the world have weighed in on the statistics to conclude how drastically consumer behavior has changed in such a short time. To follow the latest techniques, businesses will have to come up with […]
Tips to Ensure You are Providing Consistent Live Chat Support
Offering real-time support to your website visitors through live chat is one of the fastest and most effective ways to facilitate their needs. The efficiency of live chat service depends upon user-friendly software, proactive live chat agents and most importantly consistency. For customer satisfaction, offering consistent service is essential. Although some chat agents are more […]
5 Steps for Creating a Remarkable Live Chat Experience for Your Visitors
Just having live chat on your website is not enough for quality customer support. You need to make sure that chat agents are delivering value to visitors by timely addressing their queries and efficiently resolving issues. Paying attention to factors that count for a gratifying chat experience would help you land more customers. Make sure […]
Live Chat Features that Make it a Must Have for Businesses
Many customers look for a personalized relationship when they conduct business with an online company. Providing them with a human experience is essential to retain them. Live Chat Solutions offers a great solution to this, it adds to the customer experience, making the online visitor journey more exciting. Some of the important features that make […]
How to Efficiently Handle Different Service Situations over Live Chat
Live Chat agents have to deal with different kinds of visitors and often come across challenging situations. In order to facilitate every visitor in the best possible way, your agents need to understand their individual needs. Enhancing real time chat support and offering instant solutions to visitors can help create a satisfactory experience for them. […]