Live chat Blog
The Red-Carpet Treatment: Live Chat Service for the Hospitality Industry
Your hotel is at the top of its game when it comes to catering to the needs of your guests, but what about your potential guests? Is your website equipped to ‘roll out’ the red carpet when it comes to customer experience? Out of the many details that form a first impression, the customer service […]
3 Key Customer Service Challenges Real Estate Firms Face
Real estate is one of the few industries that requires a customer to make a substantial upfront investment of both their time and their money. This simply cannot take place without the real estate firm first earning the customer’s trust with exceptional customer service. Clients expect white-glove treatment before, during, and after a property deal […]
Take The Lead: How Live Chat Solutions Boost Lead Generation
Technology is rapidly transforming the digital marketing landscape by opening new communication channels every year. While live chat is an effective customer service tool, it is also a powerful marketing instrument. Live chat services pave the way for generating qualified leads, capturing potential sales opportunities, and creating a positive brand image for one’s business. Live […]
Happy Customers are Loyal Customers
In a world where competitors are only a swift click away, customer loyalty is of utmost importance for businesses. Successful organizations know that there is a strong positive relationship between happy customers and loyal customers. The more satisfied your customers are, the better the chances of them becoming loyal to your brand. Let’s break down […]
Lessons on Branding from the School Playground
Branding is important for businesses in order to stand out and have a unique image that customers can relate to and develop a familiarity with. Aside from certain rules that always apply to corporate branding, your marketing team is free to experiment with the company’s image until they arrive at the ideal slogan, boilerplate text, […]