live chat
Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switched to a competitor after having a poor customer experience. However, with the Live Chat solution, businesses can improve the quality of customer […]
Why people abandon shopping carts and how to minimize this practice?
Shopping cart abandonment is undoubtedly one of the most distressing issues when running an online business. According to research, a person who abandons an online shopping cart is not always a discontented customer. Therefore, businesses need to analyze the reasons behind this and implement strategies that can help them minimize this situation. The most common […]
Prospects of Live Chat Support for Telecom Industry
The thriving Telecom Industry caters to countless number of users across the world. Every telecom company has customer support centers to address customers’ concerns and complaints. However a large number of customers complain about delayed response, miscommunication and bad service. Call centers are proving inadequate to satisfy a huge number of telecom users. Technical hitches […]
Why Live Chat is the Future for Businesses?
Most businesses recognize the necessity to have an online presence to reach out to modern consumers. Whether this is for marketing their products or services, giving out information or providing customer service and support. When it comes to having an effective online presence and increasing engagement with customers, live chat for business is an essential […]
With so many choices available to customers, those in the restaurant business really have to innovate and stand out to be on top of the choice list. There is no doubt that the quality of food, ambiance and overall service provided are the main ingredients for success in this business. With the popularity of the […]