Hospitality Industry
Why Customer Engagement Strategy Matters for Hotels
Every online search for temporary lodging results in a never-ending list of potential hotels, motels, and even resorts. There are several hotels to choose from in just about every part of the globe. What makes one particular hotel stand out from the rest? The differentiating factor is, quite simply, the guest experience. Guest experience, for […]
Tips for Successfully Marketing a Travel Services Business
Perhaps it was the third reading of ‘Eat, Pray, Love’ or a recent trek up through the local hiking trails that did it, either way you are now ready to launch a travel service business. Like many entrepreneurs before you, the allure of combining your love for travel with a lucrative business model has proven […]
The Red-Carpet Treatment: Live Chat Service for the Hospitality Industry
Your hotel is at the top of its game when it comes to catering to the needs of your guests, but what about your potential guests? Is your website equipped to ‘roll out’ the red carpet when it comes to customer experience? Out of the many details that form a first impression, the customer service […]
How Live Chat can Help Hospitality Industry with Customer Retention
If you are working in the hospitality industry, customer satisfaction and providing stellar customer service should be your top priority. For hotels and resorts, offering proactive customer support is essential for retaining customers. Having a functional website and utilizing efficient channels of customer communication can play a significant role in enhancing customer satisfaction levels. Using […]
How Hotels Can Gain Competitive Edge with Live Chat
The hotel industry is becoming increasingly competitive with a number of options available to travelers. While location and price pay a pivotal role in the customer buying decision, superior customer experience is integral to the hotel business. With a large percentage of people searching and booking hotels online, adding a chat feature to the hotel […]