eCommerce
4 Signs Your E-Commerce Website Needs an Upgrade
Nowadays, a consumer-friendly experience is demanded by people who are shopping on the internet. Online shopping trends are constantly evolving and so are the needs of the customers. Simply having an ecommerce website and listing product details on it is not sufficient, businesses need to constantly review and update their websites according to changing consumer […]
For every new business, customer acquisition and retention is a prior goal. However, without putting yourself in the customers’ shoes, you will not be able to create a delightful experience for them. Customer Journey Mapping is a smart approach that gives you complete understanding of your customers’ experiences at various touch points. It is a […]
Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switched to a competitor after having a poor customer experience. However, with the Live Chat solution, businesses can improve the quality of customer […]
4 Predictions for E-Commerce Industry
Online shopping is becoming increasingly popular because of the convenience it offers to consumers. Although online retail stores have not been able to fully replicate the physical store experience yet they have been successful in gathering their band of loyalists. The latest market research analysis shows that the future of e-commerce industry is very bright […]
How E-Businesses can offer a Delightful Customer Experience on this Mother’s Day?
Mother’s Day celebrations have begun with the ordering of flowers, cakes, gifts and dine out reservations online. While E- Businesses are striving to sell their exclusive products to customers on this special day, making the experience delightful is extremely important. Online bakeries, retail stores, florists and courier services providers ought to keep their customer service […]