Customer Service
5 Steps for Creating a Remarkable Live Chat Experience for Your Visitors
Just having live chat on your website is not enough for quality customer support. You need to make sure that chat agents are delivering value to visitors by timely addressing their queries and efficiently resolving issues. Paying attention to factors that count for a gratifying chat experience would help you land more customers. Make sure […]
How to Efficiently Handle Different Service Situations over Live Chat
Live Chat agents have to deal with different kinds of visitors and often come across challenging situations. In order to facilitate every visitor in the best possible way, your agents need to understand their individual needs. Enhancing real time chat support and offering instant solutions to visitors can help create a satisfactory experience for them. […]
5 Essential Skills Every Customer Support Agent Should Have
Your customer support team has to interact with different kinds of customers and often come across challenging service situations. They have to be proactive when it comes to addressing queries or resolving issues. There are certain skills that your support agents need in order to create a satisfying service experience. You need to have a […]
5 Effective Problem Solving Steps for Businesses
Effective problem solving is vital for delivering great service experience. Customers who get in touch with a business regarding an issue want an instant solution to their problem. While there are conventional ways to solve customer service problems, most of them are time consuming and involve a lot of paperwork which results in customers getting […]
4 Useful Tips for Businesses on Effective Crisis Management
For businesses, maintaining a positive image and reputation matters, at times simple mistakes can cause serious damage to a company’s brand name. This is especially true in the current digital era where customer expectations are high. Facing a crisis is inevitable for all sorts of businesses. Every business experiences crises in one form or the […]
