Customer Service
How Understanding Psychology Can Help You Sell More
If you want to sell more, you need to know what your customers want and expect. Understanding the psychology of your target audience will help you devise your marketing strategy and tweak your offers according to their needs. Marketers should have a basic insight into buying behavior of prospective customers they are targeting; focusing on […]
How to Utilize Live Chat to build Customer Loyalty
More and more businesses are turning to live chat for offering customer support since it enables them to instantly connect with online visitors. Live Chat offers a convenient and easy way for businesses to communicate and is available to customers on-the-go on their mobile devices. Every session handled successfully by chat agents will lay the […]
Tips to Effectively Engage Visitors on Live Chat
Live chat helps in overcoming the distance between businesses and their online customers. As more and more people are becoming familiar with this medium of communication, they are increasingly adopting it as the preferred mode of customer support. Live chat agents form the frontline for businesses in handling visitors whenever they have a query. If […]
How to Avoid Disappointing Your Customers
Building strong customer relationships is essential for success in business. While it makes good business sense to avoid the words “No, I’m afraid we cannot…” it is even more critical to avoid promising too much and then being unable to deliver, which has proven to be infinitely more damaging to the credibility of companies and […]
Tips to Ensure You are Providing Consistent Live Chat Support
Offering real-time support to your website visitors through live chat is one of the fastest and most effective ways to facilitate their needs. The efficiency of live chat service depends upon user-friendly software, proactive live chat agents and most importantly consistency. For customer satisfaction, offering consistent service is essential. Although some chat agents are more […]
