Customer Service
3 Ways to Stand Out from Your Competitors
In order to increase revenue, businesses are constantly competing with each other to attract and retain customers. With an abundance of products out there and companies that are offering similar service, how can one really stand out and ensure brand loyalty? Successful businesses innovate, constantly keep analyzing their strategies and streamlining processes to ensure customers […]
4 Strategies for Managing Customer Expectations
Did you know that customer service is all about expectations? No matter what the size of your company or the industry, in order to stay competitive and ensure customers stay loyal to your business, meeting their expectations is essential. Every interaction you have with customers’ matters. Make sure that you map out all the customer […]
Eight-step Action Plan for E-commerce Websites to Ace Customer Service
A human being’s economic and social life primarily revolves around meeting one’s basic survival needs. When the human race came into being, survival was defined by the presence of food, shelter and clothing. As the world evolved, the traditional list extended to include the likes of sanitation, healthcare, education and psychological needs. It is safe […]
4 Simple Tips to Provide Proactive Customer Service
When your business has to help customers, there are two ways to go about it. On one hand you can sit back and wait for them to get in touch with you to seek assistance or you can be proactive and reach out to them. A business that is proactive identifies the need and makes […]
4 Customer Service Mistakes You Should Never Make
Businesses make certain mistakes that frustrate customers and they end up abandoning them for a competitor. This could be anything from not being available when the customer needs you, to not effectively resolving their issue due to untrained support staff. Not offering them the experience you promised and failing to meet their expectations will eventually […]