Customer Service
The Impact of Poor Customer Service
Companies which constantly deliver poor customer service eventually go out of business. Customers today have so many options and will turn to a competitor if encountered with a bad service experience. No matter what type of business you are, your customers always want to be heard and treated well. According to a recent report published […]
4 Steps to Truly Delivering Superior Customer Service
Great customer service is hard; really hard in fact. However, you’d never think so by the number of companies that claim they provide Live chat service. Let’s face it – no business ever opened its doors with the promise of delivering apathetic, uninterested customer service. Yet, chances are you wouldn’t have to travel far to find […]
6 Essentials of Entrepreneurship
Are you an aspiring entrepreneur ready to travel the road to success? Being an entrepreneur requires positivity, dedication, learning skills, and most importantly flexibility. There are hundreds of startups and small businesses out there striving hard to make their journey toward success. Here are a few vitals of entrepreneurship that you need to consider: […]
4 Insightful Tips to Market your Products Uniquely
Coming up with a marketing strategy that is cost efficient and result oriented may seem like a complicated task, however if you are well aware of the psychology of your target audience and latest marketing trends, you are likely to achieve results. Whether you are a top notch brand or a startup, marketing products in […]
Most companies I work with have the social media customer service thing wrong. They typically monitor social channels like Twitter, Facebook and others and react to the comments, trying to respond and fix customer complaints. If all a company is doing is responding to customer complaints, well that is so… 2012! Within the past two […]