Customer Service
How to effectively follow up with Customers
In order for businesses to succeed, it is essential that there is a bond of trust built between the business and its customers. One of the ways through which a relation of trust with your customers can develop is through following up constantly. Businesses need to know what the clients want and the best way […]
Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switched to a competitor after having a poor customer experience. However, with the Live Chat solution, businesses can improve the quality of customer […]
How to Meet the Customer Service Expectations of Generation Y?
Customer service is an essential part of any business organization and it can become a lot easier to deliver if businesses are more attentive towards the behavioral traits of consumers. Generation Y, which consists of people born during the late 80’s to early 90’s, has witnessed an increase in its spending power. According to a […]
How Online Retail Stores can offer Great Customer Service
Retail E-stores are a blessing for online shoppers, above all for the shopaholics since you can find an array of products ranging from gadgets to home apparel, cosmetics, clothing and dozens of other products without the hassle of going to a mall. However, like all online businesses, retail websites also find it challenging to satisfy […]
4 Common Qualities of the Best Customer Support Teams
A company that offers excellent customer support has certainly found the key to success in achieving customer satisfaction. Having a top-notch customer support system helps in improving a company’s efficiency in handling customers. If you are looking at ways to improve your customer support department, below are some common traits that all of the best […]