Customer Service
How Courier Companies Can Provide Effective Online Customer Support
For courier companies, customer service is an important aspect. Besides keeping a focus on offering speed, security and personalized express services, courier companies need to have a strong online presence to cater to customers and should provide them with online customer support. If you are in the courier business, you need to ask yourself the […]
A Quick Guide for Managing Customer Complaints
Effective complaint management has always been one of the most crucial elements for the success of any business organization. With the advent of social media customers are in a powerful position and in case of a single unpleasant experience with a company, people spread negative word of mouth on social media sites like Google+, Facebook, […]
6 Tips for Startups to win the First 100 Customers
While launching a new business venture, the most challenging endeavor is to win over customers. However, if you succeed in earning loyalty of your first hundred customers, your business is likely to survive. While using your resources wisely, you can adopt a smart strategy to create a striking impression of your brand on the first […]
4 Simple Tips on How Airlines Can Provide a Better Online Experience to Customers
According to a study conducted by Berry and Jia in 2010, around 50-60 percent flights were booked online in the U.S alone. Now imagine this happening on a global level. According to Euro monitor International, global online travel and tourism sales are expected to reach 830 billion dollars in 2017. Having an online presence is […]
6 Tips for Improving Online Customer Support
Customers today have fast paced lives and find it more convenient to contact a company through their website or social media page than visiting the store or office. Providing online customer support has become necessary as it enables the customers to interact with representatives of the company using social media, email or through the website […]
