Customer Service
How Small Businesses can benefit from Live Chat Software
Small businesses, especially ones which sell their products and services online, should install live chat software to boost conversion rates, increase brand awareness, and develop customer loyalty and retention. Here are some benefits of installing live chat software on your website. Live Chat is Cost Efficient Since small businesses do not have the financial […]
3 Tips for Online Businesses to Meet Customer Expectations
For any business, meeting and exceeding customer expectations is essential. In terms of service, what are the expectations of online customers who are buying products from your company? For online businesses it is all the way more challenging to fulfill the expectations of customers because issues such as technical glitches, late delivery or incomplete product […]
4 Customer Retention Tips for Online Businesses
For online businesses, engaging customers and retaining them has become all the way more challenging since customers have countless options to choose from. Besides focusing on improving the quality of products, online businesses need to focus on offering customers a memorable shopping experience as it is one of the decisive factors in customer retention. Creating […]
An Entrepreneur’s Guide to Measuring Customer Satisfaction
The measurement of customer satisfaction is a crucial matter not only for analyzing and improving the reputation of your business but also to figure out, whether or not, your products and/or services are meeting the expectations of your customers. A satisfied customer is one who not only stays loyal to you most of the time, […]
3 Must-Haves for All Online Businesses
For every business initiative, there are numerous factors that you need to consider in order to make it a success. According to Bloomberg, 8 out of 10 entrepreneurs who launch a business fail within the first 18 months. Considering this, what are some of the essentials that can help you in strengthening your position in […]