Customer Service
Why Businesses Need to Offer 24/7 Customer Support
The rapid dissemination of information has led to more informed customers, which has heightened the level of expectation they have from businesses. In order to present yourself as a customer-centric organization, you need to understand that great customer service and support are not only provided within business hours. Nowadays, what truly matters is your ability […]
3 Basics for Boosting Customer Referrals
Referrals are essential for the growth of a business. While existing customers are instrumental to the success of your business, your ability to create new customers will increase sales and drive higher profit margins. A study by Nielsen revealed that 84% of customers occasionally or always act on personal recommendations. Hence, businesses should harness the […]
4 Ideas for Developing a Proactive Online Customer Support Strategy
With the increasing number of stores offering online shopping to customers, a fundamental question which entrepreneurs need to ask themselves is: what does it take to win over customers who have exceedingly high standards and expectations? Always remember that one of the single most important factors which attracts customers to a brand is the ability […]
3 Ways to Create a Positive Brand Image
What can you do to set yourself apart from other businesses so that customers keep turning to you? Coming up with a strategy which creates a positive perception about your company and enhances the value in the minds of customers will help you increase sales. By showing your customers that your business offers more value […]
3 Tips for Improving Customer Interactions
The way you communicate with your customers will result in building a positive or negative brand image. Meaningful conversations will help strengthen customer-brand relationships. Therefore, your business needs to focus on customer interactions at every touch point and ensure a positive experience is delivered to all your clients. According to a study published by Harvard […]