Customer Service
Why Understanding Visitor Behavior is Essential for Your Business
In order to understand your customers, the phrase “walk in the customer’s’ shoes” comes in handy. In the last few years, several innovative tools and techniques have been developed to analyze the behavior of online customers. Live Chat is one of the best ways to learn what online visitors landing on your website want, resulting […]
4 Most Engaging Channels to Collect Online Customer Feedback
One of the biggest challenges for businesses is to collect customer feedback. Most customers find it a hassle to fill out surveys, since they include too many questions or are sometimes too confusing. What is the best way to gather feedback online in order to understand what your customers want? Using new channels and techniques […]
5 Easy Ways for Creating Buyer Persona Map
Many marketers face the dilemma of knowing too little or nothing about prospective customers. Moreover, most businesses have a diverse customer base, therefore, it is imperative to understand the needs and buying behavior of your potential customers. This will help companies design better marketing campaigns which appeal to target customers. A comprehensive customer profile also […]
Tips on Making your Business Communication More Interactive
The basic principles of communication you promote within your organization and the way you interact with customers is responsible for strengthening your relationship with them and ensuring customer loyalty. Having a comprehensive communication strategy for different channels is crucial for better interaction. In this regard, understanding the needs and expectations of customers is the first […]
How to Offer Your Customers a Memorable Experience This Mother’s Day
With Mother’s Day just around the corner, customers across the world will be thinking of buying flowers, clothing, jewelry, chocolates, electronics and making dinner reservations for their mothers. Mother’s Day is special for all of us, and like everyone else, we expect the best from our trusted brands, and their services on this day to […]