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7 Benefits of Live Chat Service for Your Business
In today’s digital era, businesses are constantly seeking innovative ways to enhance customer experience and engage with their audience effectively to get more sales. Among the myriad of solutions, live chat has emerged as a powerful tool that changes the way companies interact with their customers. Unlike traditional communication channels, live chat enables real-time conversations […]
How to Show Empathy in Customer Support
You might have come across the word “empathy” quite several times while reading various articles or from customer service experts and trainers. Empathy, in this regard, refers to the polite manners and sympathetic response that a company offers to its customers. It is one of the pillars on which exceptional customer service stands and can […]