courier service How Courier Companies Can Provide Effective Online Customer Support

For courier companies, customer service is an important aspect. Besides keeping a focus on offering speed, security and personalized express services, courier companies need to have a strong online presence to cater to customers and should provide them with online customer support. If you are in the courier business, you need to ask yourself the […]

customer complaints A Quick Guide for Managing Customer Complaints

Effective complaint management has always been one of the most crucial elements for the success of any business organization. With the advent of social media customers are in a powerful position and in case of a single unpleasant experience with a company, people spread negative word of mouth on social media sites like Google+, Facebook, […]

Reaching Success How to Make Your New Product Launch A Success

While you have put in a lot of money, energy and resources designing your product, how can it grab the attention of your potential customers who have a number of options? Developing a unique selling proposition for your product would give you an edge over your competitors; it would compel your prospective customers to buy […]

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