The thriving Telecom Industry caters to countless number of users across the world. Every telecom company has customer support centers to address customers’ concerns and complaints. However a large number of customers complain about delayed response, miscommunication and bad service. Call centers are proving inadequate to satisfy a huge number of telecom users. Technical hitches […]

Effective communication is a must have for any business to build long term customer relationships. Businesses should strive towards creating a multichannel communication strategy to ensure seamless access for customers to contact the company regarding any queries or complaints. Effective communication helps to deliver premium customer service, which in turn generates more revenue for the […]